1.Freight charges prepaid and added to invoice.(Freight & associated costs are charged separately from cost of goods.)
2..All of our prices are shown in American dollars (USD), excluding GST. GST will be added to the order once the total price is
calculated in the shopping cart.
3.All instruments are carefully inspected before shipment. Any claims must be made within ten (10) days of receipt of shipment.
4.International Sales and Shipments:
All international shipments require that the consignee be responsible for all Customs Duty,
Brokerage Fees and Local Taxes.
5.GHS will replace free of charge a damaged instrument if the damage is found to have been caused by a defect in workmanship or materials. Claims must be submitted in writing within 30 days of the invoice date.
6.This guarantee does not include normal wear and tear. Instruments which have been repaired by other than the GHS Repair Department will not be covered under the guarantee.
7.RETURNS AND CREDITS
If you wish to return an unused instrument, please contact GHS for authorization before doing so. Any returns not authorized in
advance will be rejected by our shipping department and returned at your expense. Unused instruments can be returned or
exchanged within 30 days of the invoice date. Instruments must be returned in their original packing, and shipping charges
must be prepaid. Any unused instrument returned without its original packing may be subject to a 50% restocking charge.
The invoice number and reason for return must be indicated. After examination, defective instruments will be immediately
replaced at no charge. Instruments ordered in error and returned for exchange may be subject to a 50% restocking charge,
plus the shipping charges originally incurred.
Used, autoclaved or sterilized instruments are not returnable for credit or exchange.
Orders for custom-made instruments are non-cancelable, non-returnable and non-refundable.
Custom etched instruments are non-returnable and non-refundable.
Sterile packaged items cannot be accepted for return unless they are defective, in which case we will replace them.
8.On Graft constant temperature machine(GCTM), we offer 12 month Warranty.
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10.New instruments are supplied NON-STERILE.They must be cleaned and sterilised before use.
11.Our Terms & Conditions apply to all orders.